Remember how mad you were when they changed the policy to one day before? How does two days sound to you?
Marriott cancels its 24-hour cancellation policy - Jun. 16, 2017
mikieg, how does Marriott's policy revision to 48 hours compare to other chains? I have been with Marriott so long, and stay in other brands so infrequently, I am unfamiliar with what competitor policies are. Has this become an industry standard, or is Marriott leading the way on this front? erc, do you know the answers to these questions? Just curious....
Reports on FlyerTalk - Marriott are that other chains are showing similar movements (funny how that works isn't it?)
New Cancellation Policy - FlyerTalk Forums
and then over at FlyerTalk - Starwood - a lot of gnashing of teeth and hate. I told everyone we'd be glad we had already experienced the Marriott 'enhancement' approach - we're battle tested ,
Cancellation Policy Change reported at Marriott also applies to Starwood - FlyerTalk Forums
While I agree, what one hotel group does, the rest surely will follow, IHG, Hilton, Hyatt, and LQ have not followed Marriotts lead despite what Flyertalk proclaims. #NotMyHiltonHyattIHGLQ
Now having said that,10 seconds from now, their policies will probably change.
I hear you. You and mikieg would know best. As one Marriott social media executive once said, "those FlyerTalk folks often come at you with their hair on fire", but sadly, as you suggest they might, their intense negative predictions sometimes come true.
The Starwood posts highlighting their hatred of Marryrot bordered on being entertaining - gallows humor I guess for those of us, used to Marriott 'innovation'.
If anything, perhaps this highlights the powerful deal Marriott cut with OTAs, because one would certainly think this would drive some business the OTA way, but apparently the cost is less than the gain of opening up last minute rooms with higher rates. The discussion at the hotel industry conference about RevPar no longer being measured by the room, but being measured by the hour and employee is apparently the future, coming at us fast.
Marriott is leading the way.
So do people not like this new 2 day cancel? I am used to just 24 hrs notice. I think that 48 hrs is wonderful! But there is always someone who complains However, the rest of us, who are , can just enjoy the 48 hrs.
What is new is that Marriott is changing the amount of time a guest must provide in canceling a reservation from one days notice to two days notice or else the guest has to pay the entire nights rate as a penalty.Now, like you, I'm happy as a clam, but I can appreciate the headache and potential financial loss this creates for the business traveler, who often at no fault of their own, must rearrange their schedule (for example should a client at last minute, change the date of their meeting).
So adding to the business traveler's inconvenience of reworking all of their presentation efforts and travel plans, is now the increased risk of a financial loss.
I am confused ilmk0801,why are you happy about this change? As erc said , it now means we need to provide a two days notice to cancel a room or be charged vs just the one day notice prior to this change. I wish they would have at least given Platinum members a waiver of this rule. Not that I end up canceling reservations that close to the actual date but still, I can see for many business travelers being delayed on a flight or a last minute one day change in plans could be costly with the new policy. I do understand Marriott's (or any hotel chain) need to make this change since I imagine that end up with vacant rooms from last minute cancelations. Just feels like another lessoning of elite benefits.
I am not happy that I am required to cancel 2days in advance BUT then I may have a better chance of getting an upgraded room then if people cannot cancel within that time. That is why I am happy. Not the best way to be happy about it but I tried to find the silver lining. I believe for elites it should be waived though...I mean why not for ppl who spend so much time with Marriott. Still just because Marriott has changed this right now, doesn't mean if enough elites and customers complain that they won't change it back or make an exception for elites, etc.
Sorry I always try to find a silver lining in anything that's negative impact.
As a leisure traveler I do not have a problem with this change. Quite frankly, I could never figure out how Marriott could afford to have a 24 hour cancellation policy in the first place. This change in policy will help travelers (including business travelers) who need to secure a last minute room or score an upgrade.
I'm with taxman, how can anybody who travels find this appealing? I can recall canceling dozens of stays either due to travel delays or being told that I have to be in another city.
A waiver would have been great, but not when the almighty dollar is at stake. Ironically, these recent changes goes against everything the Marriott family stood for.
Wow. Two days. I don't agree with that. The schedules changes so often for people. This will make some travel very difficult. I didn't think the 24 hour time period was too bad. But this is too much. Thanks for bringing it to my attention.
Particularly irritating on my business travel. Its fairly firm, but does have changes. I was able to work within the 24 hour policy pretty well. Two or three days is going to be a challenge. They will lose some of my business.
The policy is being applied unevenly as I just made a reservation with a 1-day cancellation. So perhaps it's restricted to certain brands or markets?
As a former hotel owner, I totally understand the move. Revenue management systems are providing great data for hotel owners to manage their inventory, pricing, and timing of reservations. With that said, I would prefer the flexibility of a "closer in" cancellation policy, but . . . Over the past few years, the trend has been towards later bookings. Consumers are waiting until closer in to reserve. This change seems to add to that challenge.
I just booked one night at the Chicago Marriott Downtown Magnificent Mile. Free cancellation is THREE days before!!
The AC Hotel Chicago is showing two day cancellation!
As a Marriott loyalist, I understand the need and appreciate their ability to be an industry leader. However, I do not see this as a beneficial change c at least not for the consumer. The flexibility of the Marriott cancellation policy has always been one of the perks of membership. Maybe I am one of the frequent offenders who use this policy to their advantage and probably annoy the hotels but I only cancel when the trip does not happen; I do not cancel to stay somewhere else (unless I find a better deal at a nicer Marriott brand nearby).
Regardless, I don't really care if Marriott wants to change this cancellation policy globally, but it should remain for Marriott elite members. This should be a continued Perk for those that continue to give the Marriott brands (and now or eventually, the Starwood brands) their loyalty.
I dont understand how marriott becomes an industry leader by making life worse for consumers. Agree that most chains will adopt but like southwest with airlines a change will devide to become the flexible leader and probide better options
This new policy may actually backfire for Marriott. It may drive more Millennials to book last minute deals on the discount websites rather than reserve in advance. I will likely reserve two hotels for stays that involve potential travel changes: one at my preferred locations (Marriott or HGI), and one at a property with more flexible change options. Then I will cancel my Marriott reservation 2 days in advance if there is a possibility my travel plans will change.
I agree that this also opens the door for other chains to take the Southwest approach, buck the trend, and attract more customers.
superchief1, I think you are spot on here. This is exactly what I'll have to do too. My clients frequently change scheduled meetings, and I'll have to do this kind of jockeying to avoid an excess fee, or I'll simply have to avoid Marriott altogether on my less certain itineraries. I've gone out on a limb to stay at Marriott for years, but there is no way I can let my company get stuck with fees for a room I'm not in. Backfire indeed.
Just booked Cincinnati Marriott Riverfront - 2-day cancellation. C
In spite of the change, one needs to really carefully read the cancel notes before reserving as some are 3 days and i have seen 5 days.
Just booked the Marriott in Santa Ynez a week or two ago - 3-day cancellation! Did not even notice. SO much for the change just happening the other day.
Keep in mind that some Hawaiian resorts have a 14-day cancellation penalty! I haven't noticed those in any other markets, and not just at the Vacation Clubs, either!
The lovely Harbor Beach resort in Ft. Lauderdale (Bill's favorite) required a 7 day cancellation. These cancellation policies will no doubt be applied property by property with each individual property deciding what's in their best interest (often not in congruence with ours).
Once again demonstrating the need to always keep a copy of the e-mail confirmation, because in some 'worse of' cases, Marriott retroactively changes the terms of your reservation on your personal account on Marriott.com (they can't get to your e-mail - at least, not yet ).
Well, as Yogi would say: this is deja vu all over again. In 2015 Marriott went from cancelation by 6 pm on DAY OF ARRIVAL to 24 hours, and a brief two years later they are up to 48 hour cancelation. At this rate, you'll soon have to cancel BEFORE YOU'RE BORN to avoid fees. Just because airlines do this is no reason for Marriott to climb on the extortion train. And all the howls of complaint from elite members two years ago?? You can see the impact we had.
I'll say three words: Midwest ice storm. 2016 Christmas eve I had family converging on St Louis when the ice storm hit and I even posted high praise for how Marriott's Platinum phone line handled the ensuing chaos. BUT: we shouldn't have to rely upon the Marriott Lords being condescending to us benighted peasants, and I would have been mad as heck to have been hit with multiple cancelation fees.
Right now I have ten (10) advance reservations in queue in multiple time zones and multiple continents, but maybe I too should take a page from "the kids." Lyft has worked out pretty well, and maybe we should give AirBnB a look. After all, a small Starbucks as a Platinum welcome gift isn't exactly earning my undying loyalty.
I'll join the list of those who think elites should get some sort of waiver on this, either a 24 hour cancel across the board for Platinums or a few 'get out of jail free' cards.
Will Marriott join the airlines in providing waived cancellation fees in the case of weather emergencies? Or will they become the bad guy in the case of unreachable destinations?
Interesting comments above suggesting that FlyerTalk are reporting that SPG are going this way too. I have just had a major booking spree to ensure my SPG Platinum status for next year, altogether I have booked 15 separate stays, a mixture of Paid For, Points and Cash and Points (using the points I have just bought using the current 35% off points purchase promotion which expires June 30). I have checked and every single one of these stays has a 24 hour cancellation, so no sign yet of 2 days in the land of Starwood.
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