Marriott Rewards + Protea Hotels FAQs

Document created by CommunityManagers on Dec 1, 2014
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Protea Hotels in Cape Town, Johannesburg and Durban will participate in Marriott Rewards® starting 23 Feb 2015 after some necessary system upgrades. The remaining locations across Africa within the Protea Hotels portfolio will join Marriott Rewards in late 2015 after the same necessary system upgrades. Until then, Rewards members are unable to earn Elite benefits, Elite nights, points or airline miles for stays made prior to these dates.

 

When is Protea Hotels joining Marriott Rewards?

Protea Hotels will participate in Marriott Rewards at 26 select locations in South Africa starting 23 Feb 2015 after some necessary system upgrades. Member will earn Elite nights and benefits, point or airline miles for stays arriving on or after this date.

 

Why is Marriott Rewards only available at select locations within Protea Hotels?

We are excited to launch Marriott Rewards at 26 locations across South Africa starting 23 Feb 2015 after some necessary system upgrades at these locations. These upgrades will help provide the excellent program and service delivery our members expect from a Marriott Rewards participating brand. The remaining locations within the Protea Hotels portfolio will join Marriott Rewards in late 2015 after the same necessary system upgrades.

 

When will I be able to earn and redeem Marriott Rewards points at the Protea Hotels remaining locations?

After some necessary system upgrades across the remaining locations, they are targeted to also participate in Marriott Rewards in late 2015 (exact date TBD).

 

When and how will members be notified when the remaining hotels will participate in Marriott Rewards in late 2015

At this time, an official date has not been determined. Marriott Rewards members will be notified when an official date is chosen for late 2015 through our Marriott Rewards communication channels, including:  Insiders, email notification and MarriottRewards.com.

 

Will retroactive night credit and points be credited to my account if I stay at a Protea Hotels location that is not yet participating in Marriott Rewards?

No. Members who make stays before 23 Feb 2015 when 26 locations start participating in Marriott Rewards will not earn points, miles or nights retroactively. Additionally, members who make stays before the end of 2015 (exact date TBD) when the remaining locations start participating in Marriott Rewards will not earn points, miles or nights retroactively.

 

Will I be able to book a room using points for a free stay at Protea Hotels prior to 23 Feb 2015?

No. Until the 26 Protea Hotels locations officially participate in Marriott Rewards on 23 Feb 2015, member will be unable to secure a reservation using points through any Marriott booking channel, including Marriott.com, global reservations or our Marriott app.

 

If I made a reservation prior to 23 Feb 2015 for an arrival date after 23 Feb 2015 at one of the 26 Protea Hotels locations participating starting 23 Feb 2015, will I receive Elite night credit and points for that stay when I checkout?

Yes. If you made a reservation prior to 23 Feb 2015 for an arrival date after 23 Feb 2015, you will receive Elite credit and points upon checkout as long as your reservation contains your Marriott Rewards account number.

 

As an Elite member, will I receive any of my Elite benefits from the program during my stays prior to Protea hotels joining the program?

No. Until a Protea Hotel location officially joins Marriott Rewards either on 23 Feb 2015, or in late 2015, members will not receive their Elite level benefits they normally receive at participating brands.

 

When Protea Hotels fully participates in Marriott Rewards, how many points will I earn for my stay?

For participating Protea Hotels locations, members will earn 10 points per US dollar on room rate only.

 

When participating Protea Hotels locations becomes a fully participating in Marriott Rewards, will members of The Ritz-Carlton Rewards also earn points, miles, Elite nights and Elite benefits at that time?

Yes. As the exclusive luxury partner with Marriott Rewards, members of The Ritz-Carlton Rewards will also be able to earn and redeem points and receive the appropriate Elite benefits when participating Protea Hotels locations join Marriott Rewards on 23 Feb 2015 or in late 2015(exact date TBD) for the remaining Protea Hotels portfolio.

 

What is Africa Pride Hotels and will they participate in Marriott Rewards?
Protea Hotels includes the brand extension, Protea Hotels Fire & Ice! and the African Pride Hotels collection, and all will participate in Marriott Rewards either starting on 23 Feb 2015, or in late 2015 (exact date TBD).

 

As a miles earning member, will I be able to earn miles with all current airline partners when participating locations join Marriott Rewards on 23 Feb 2015?

At this time, we anticipate a vast majority, if not all, of Marriott Rewards’ airline partners will allow for mileage earning at participating Protea Hotels locations when they join Marriott Rewards on 23 Feb 2015.

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