So I was looking for a flight on Delta.com and I came cross this message.
"Crossover Rewards program ending on 7-15-2018"
The terms on Delta.com sounds like this program is really ending for certain, but if you go to marriott.com it states, more information will be shared before July 15 (see below) not its being discontinued
ARE THERE ANY CHANGES TO CROSSOVER REWARDS™ WITH DELTA SKYMILES?
Crossover Rewards will continue through July 15, 2018, with all current benefits being honored through that date. We expect to have more to share on this program before July 15.
Thanks to Marriott, no more one Starpoint for every dollar spent on eligible Delta flights. Priority Check-In, Priority Boarding, Unlimited Complimentary Upgrades and first checked bag free for Spg platinum members
why is Marriott not being honest? another devaluation for SPG members
Been a great year at Marriott and after meeting so
many of the Tripledouble group made mid year exciting. Looking forward to staying at on of he hotels I like a lot in San Francisco which is the JW Marriott. Always nice place that is kept fresh and easy access to most area of SFO with its placement near Metro/BART station and the famous Cable Car system.
Fun part about it is it will be Memorial Weekend and one of closest friends from High School many moons ago and her husband are coming into city from Napa so we can just relax and enjoy this great city. Be great to see them and talk about our shared careers in the Fire Service.
Marriott is taking Starwood's Tribute Portfolio to a new level! Now competing in the home sharing space with Airbnb and Hyatt’s Oasis homes. Members will earn points and elite nights with each stay. website states redeeming via points-coming soon Find a Home – Tribute Portfolio Homes
The platinum phone line has a 15+ minute wait on hold. What's happening with Marriott? Do they just want to push everyone out to the web site? I had to call 3 times and hung up twice after waiting 20 minutes. Finally just watched TV until someone came on.
I hope this isn't a sign of the future of Marriott service, because with this mindset, it will work its way down to the hotels soon enough.
Marriott has devalued the Amex SPG points by 33%(we used to get 3 points per $1 spend, now down to 2 points) ,then we learned that we will lose the complimentary Sheraton lounge on the business card. We are limited to one 15 elite night credit per year(vs personal and business SPG credit cards was stack-able)
Now I just found out, even though I have 2 cards, I will only earn 1 free night award per account. I'm not paying the annual fee for 2 cards just to gain 1 free night certificate at a low level property.SMH Marriott has completely wrecked the SPG Amex cards. These 2 cards go from top of my wallet to canceling both, since these cards will now have zero value for me.
Phyllis: We have the same information you have Mr. . Additional information as for as changes will be provided in August of this year. If the current policy was not addressed as a change, then it would still be as is.
Phyllis: has been our pleasure assisting you as a Platinum Starwood Preferred Guest member for so many years. We thank you for your continued dedication to our Starwood Preferred Guest program.
The agent has ended the chat
I tried to call back and got this message. ughhhhhhh
Your chat request has been canceled because no agents are available.
SAVE CHAT END CHAT
Monica W: You have been connected to Monica W. How may I help you?
Me: i just got hung up on in a chat session by Phyllis!
Monica W: I am reviewing the transcript Mr. . I am not sure what happened. It looks like she had a closing remark. It had been a few minutes since your last response.
Monica W: Is there something I can help you with?
Me: I WAS READING THE INFO
Me: can you answer my two questions please
Me: i been a member for SPG for years, this is crazy!
Monica W: I see a question about the your24 benefit.
Monica W: Starting in August, that benefit will be available to members who have 100 nights.
Me: wow! so I earn this fair and square in 2018 and you are just going to take it from me!??
Me: and why didn't she know this answer! ??
Monica W: I do not know. All of us, employees and members, got this information yesterday.
Monica W: We are still learning ourselves.
Monica W: We reference members.marriott.com for the information.
Me: I read all that already
Me: why you are taking this from me early? this is not fair
Monica W: I am sorry sir, you and I have the exact same information. They did not tell us why they made the changes they made.
Me: its messed up.
Monica W: But all of your nights with Marriott will combine with your SPG nights.
Me: i dont have nights with marriott. dont like them and never will!
Me: 2nd question? I want to earn my annual "One Free Night Award" once I hit 50 nights. Do I need to hit 50 nights by August now or Dec 31st 2018?
Monica W: Yes, I am looking into that.
Monica W: The current benefit structure is you can choose one free night award, once you reach 50 nights.
Monica W: That will change starting in August.
Monica W: You will have the option of 5 Suite Night awards or a gift. The gift is not stated.
Monica W: So if you want that free night award, and you are able to reach 50 nights before August, I would try for that.
Me: this is messed up, what a horrible customer experience
Me: how dare marriott change this in the middle of the year!
Monica W: I am sorry sir. I can certainly document your thoughts on the program.
Me: so I lose both, my 100% bonus and "your24" in aug, so my 75 night last year. doesn't mean anything anymore
Me: put in there that marriott is going to lose tons of loyal SPG members because of this. this is not and is very dishonest! I just lost my trust with this company!
Monica W: Yes sir. I am sorry, I thought we were disconnected.
Monica W: I will certainly include your thoughts. May I assist you with any reservations?
Me: Its ok. well thanks for the wonderful year with SPG. I guess it's officially over now! it's been a pleasure
JW Marriott Las Vegaswent above and beyond. Recently I booked a standard room at the JW Marriott LV because my son had a soccer tournament. Last minute we decided to make a family trip out of it and realized we would need to book a second room. (7 people). The hotel was sold out but told me “not to worry that they would take care of me when I arrived”. Never in a million years did I expect the upgrade I received. They put us up on the 6th floor of the spa tower In a 2 bedroom suite. We had more than enough space for all of us. The staff were all super friendly. I will be staying here every time we stop in Vegas.
What has been your best upgrade?
I attached he’s a picture from the website of the living area we had.
American Express announced some SPG Card detailsduring their Investor Day last week.
Here are three interesting slides regrading the SPG/Amex Co-Brand card(now legally called Marriott to their investors)
Launch new marriott product(which they already announced) However what I find interesting is that saying "new marriott product" makes me think the new card will show Marriott name not SPG.
8% revenue growth by SPG card members! Yayyyyyyyy! This is even before the new Premium card is released! just wait, I bet we will have record card member spending also once released for the heavy spenders.
Now this is big one! SPG card members are big spenders!
SPG is the largest hotel card(sorry hilton lol) for AMEX and the 2 largest co brand customer of AMEX behind Delta .
*$73 billion x 36%= $26,280,000(co brand loans)
26,280,000 x 5%= $1,314,000(marriott)
**$1,085 billion x 16%= $173,600,000(co brand billings)
$173,600,000 x 2%= $3,472,000(marriott)
In 2017 SPG card members had a whopping $1,314,000* in loans with the company and we spent $3,472,000** on our card(I hope my math is correct..lol)
If you have any thoughts, see something I missed, or my math is incorrect(haha)comment below
Stayed at the Westin Crystal City hotel over the weekend and received this non-personalized unhealthy gift in my room.
NO NAME was on the letter (To and/of From)
with a Snickers Bar next to the letter
First of all, I'm a pescatarian and I definitely don't eat candy bars, sodas, or junk food, etc.
Maybe this hotel didn't think that offering a guest something with 300+ calories and full of genetic engineered ingredients in it could offend someone!
In my Brianandlin voice "Is this some kind of joke?" LOL. but I guess it's the thought that counts.
BTW. Westin is my favorite Starwood brand because its known for being healthy. Look at the key cards the hotel gave me "Eat Well, Sleep Well". How are we going to Be Well if they provide guest Snickers Bars!!!! SMH