Scoop: New eFolio launches this week!

Blog Post created by communitymanagers on Dec 5, 2017


You asked for it. We did it. By this Wednesday, December 6, you can enjoy paperless billing at hotels across the U.S. and Canada. When you wake up the last day of your stay, eFolio will be waiting in your inbox.


It’s one way to make your travel just a little more fun. Now you can spend less time organizing and more time exploring.


We thought you’d be interested in these FAQs:


When will eFolio launch?  

Beginning December 6, 2017, you’ll receive hotel bills via email. No more keeping track of paper folios delivered under your door or handed to you at checkout.


Which hotels will provide eFolio?

Most Marriott® and Ritz-Carlton® hotels in the U.S. and Canada are transitioning to the new service.


Why the switch to paperless receipts?

Members requested it, so we’ve expanded and updated our eFolio service to include all members. We’re also glad to give Starwood Preferred Guest® members the same digital service they’ve enjoyed from SPG.


What should I expect?

You will receive a preliminary eFolio at the email address listed on your reservation the last morning of your stay. Then you’ll get a final, updated version soon after you check out. As always, keeping your personal information secure is our priority. For more details, visit


What if I prefer the paper version?

We’d be happy to supply a paper folio. Just tell the clerk at check-in that you want to opt out of eFolio for that stay and receive a paper folio instead.


I may need an eFolio after my stay. How can I get it?

Simply call the hotel and we’ll email it to you. By year’s end, you’ll also be able to view your eFolios in your online account.


I have a new email address. How do I update it?

For upcoming reservations, change it via your reservation confirmation email or at the front desk when you check in. To change your email address for future stays, visit your online account.