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Exclusive News

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On August 18, 2018, we introduced one loyalty program with unified benefits under our three loyalty brands — Marriott Rewards, The Ritz-Carlton Rewards and Starwood Preferred Guest (SPG). Today we announce our new name in the final step to complete our integration: Marriott Bonvoy. It means good travel, an idea that inspires everything we do.

 

Marriott Bonvoy is a travel program designed to bring to life our extraordinary portfolio of global brands and more than 6,700 hotels and resorts in 129 countries and territories, while also providing endless inspiration for members to keep traveling and pursuing their passions.

 

Marriott Bonvoy is built on the belief that travel enriches our members and the world around them. Launching on February 13, Marriott Bonvoy replaces Marriott Rewards, The Ritz-Carlton Rewards and SPG. Soon you’ll see our new logo and branding on property, in marketing, and across digital and mobile experiences.

 

Marriott Bonvoy Moments and Events

Beginning on February 13, Marriott Moments, Marriott Rewards Moments and SPG Moments will be combined into Marriott Bonvoy Moments, featuring 120,000+ experiences in 1,000 destinations. Access sights and excursions where you live and where you travel, or indulge in once-a-lifetime experiences.


New Names for Two Elite Status Levels

On February 13, two new names for Elite status tiers will take effect. Marriott Bonvoy Titanium Elite will be the new name for Platinum Premier Elite status, for members who surpass 75 nights, and Marriott Bonvoy Ambassador Elite will be the new name for Platinum Premier Elite with Ambassador status. This top Elite status tier recognizes members who surpass 100 nights and more than $20,000 in spend annually.

 

Coming Soon: A New Mobile Experience

A new mobile experience will be launched in celebration of Marriott Bonvoy. If you’re using The Ritz-Carlton Rewards or SPG app, note that those apps will be deactivated. Download the Marriott App and, on February 13, it will automatically update to become the Marriott Bonvoy App.

 

Learn more about Marriott Bonvoy > 

 

 

Say hello to your new featured Insider: kharada46

 


Insider since: Dec 16, 2011

Marriott Rewards status: Platinum Premier Elite

 

About Me: 

  • Born in and continues to reside in Pearl City, Hawaii
  • Travel primarily for leisure
  • Am a total foodie and love to experience destinations through cuisine
  • Photography and drone photography enthusiast
  • Aviation geek, railfan, car enthusiast
  • Moonlight as a BoardingArea blogger at Jeffsetter.com

 

Fun fact: I think I did a post on this long ago, but my wife and I got engaged at a Marriott (Waikiki Beach Marriott) and were married at one too (JW Marriott Ihilani Ko Olina).
Favorite Hotel: My favorite Marriott/SPG hotel I’ve stayed at so far is the Las Alcobas Napa Valley.  
I’ve also included a photo I took at the Las Alcobas Napa Valley from our balcony and a photo I took with my drone of Diamond Head in Waikiki, HI.

 

Thank you for being one of our most active Insiders and for your valuable contributions to the community! Please keep it coming!

 

Best,

The Community Managers 

 

 

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Hello Insiders!

 

We’re excited to inform you about two new features on the Marriott Rewards App:


We listened to your requests to make it easier to view and download final bills from past hotel stays. Your folio information will now appear within 72 hours after checkout in Account Activity under My Account on the iOS app. View and download all of your past folio information for one year in your app.


Also new for iOS 12 is Siri-Activated Mobile Key. Just ask Siri to unlock your guest room and tap your phone to the door. Remember to add Siri in your Settings or from the Mobile Key screen to get started. This feature is available at hotels that offer Mobile Key and the feature is tied to your stay. The Siri-activated Mobile Key will expire and be removed from your device as soon as your stay concludes. For security, the feature requires you to have a passcode on your device.


As always, don’t hesitate to rate your experience in the App Store.

 

 

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Hey Members,

 

We're excited to share that The Points Guy staff and readers have nominated Marriott Rewards®, The Ritz-Carlton Rewards® and SPG® in five categories for the inaugural TPG Awards:

  • Best Hotel Loyalty Program
  • Best Hotel Promotion
  • Best Mid-Tier Card
  • Best New/Refreshed Card
  • Best Hotel Cobranded Card

 

We know that this recognition wouldn’t happen if it wasn’t for extraordinary members like you. If you’d like to show your support, you can vote by clicking here.

 

Voting closes at 11:59 p.m. ET on Tuesday, October 30, so don’t wait!

Say hello to your new featured Insider: ks83

 

 

Insider since: June 2, 2016

Marriott Rewards status: Platinum

 

About Me: Born and raised in India, I moved to US in 2010. I work in IT as a database developer.

I have been fortunate enough to find a partner who loves to travel as much as I do and we have been on some amazing trips together – Alaska, Hawaii, Cancun, England, Peru, Aruba to just name a few.

After my first Marriott stay at the Ritz in Maui I usually prefer Marriott wherever I go if the price is right. 

I am a huge tennis fan and staying with Marriott has helped me watch 2 Grand Slams by spending points – the US open in NYC and Wimbledon in London (one of the toughest tickets to acquire). I have accumulated more than 1.6 million points and have spent most of them on experiences. Right now I am collecting points at a crazy pace to get to a bucket list destination next year.

I first heard about insiders in 2016 through which I learned about the platinum challenge. I have loved the site ever since. I contribute to the site whenever I can – answering questions, providing trip reports, hotel reviews etc.

Fun facts: I love cooking – I am also very keen on experimenting different kinds of food. Whenever I go to a new place, I always like to taste local beer and food. I am an adrenaline junkie who has skydived twice, rides motorcycles and has taken 4 chopper rides. I plan to do bungee jumping next.   

Favorite Hotel: I don’t have a single favorite hotel but I absolutely loved the Tambo del inka Luxury Collection resort in Peru. It is one of the 2 hotels which has a private train station to get to Machu Picchu. Their service especially in the restaurant and spa was exceptional. They usually go out of their way to ensure you have a wonderful stay. I also loved the Ritz Carlton Dove mountain for their personalized service. The club room at the Ritz New Orleans is also very memorable – partly because we met Will Smith there.

Bucket-list destinations: Tanzania (taking an African safari), watching Northern lights in Iceland, Bora Bora, Maldives, doing a walkabout in the Australian Outback, Japan (especially Kyoto and Mt Fuji).   One of the hotels I definitely want to stay is the St. Regis Bora Bora – I plan to get there to celebrate my 40th birthday.

 

 

Thank you for being one of our most active Insiders and for your valuable contributions to the community! Please keep it coming!

 

Best,

The Community Managers

 

 

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Our limited-time game, 29 Ways to Stay, is here–now including double the chances to win nights, each day for 29 days! Play 29 Ways to Stay now through November 8 to learn more about our 29 brands and for the chance to win daily instant-win prizes, including points and nights.*

 

Each day features a different brand, so play every day for the next 29 days. Every day you play, you’ll also get an entry into our promotion for the Grand Prize: a two-night stay at each of our 29 brands. If you won, which of the 29 brands would you be most excited to try?

 

Play now>

Plus, earn more bonus points with our new MegaBonus® in More Places offers:

  • Earn 2,000 bonus points on all stays** of two or more nights and 1,000 bonus points per brand, starting with your second brand.
  • NEW! Earn Even More. Stay at 10 brands, earn an additional 10,000 bonus points. Stay at all 29 brands, earn an additional 29,000 bonus points.

 

*NO PURCHASE NECESSARY. Void where prohibited. Open to legal residents of the 50 US/DC/PR, AR (excluding MZ, NQ, RN, SA, & TF), CA, CL, CN, CR, DE, DO, FR, IN, JP, KR, MX, NL, PE, UK, ZA who are Marriott Rewards, Starwood Preferred Guest or The Ritz-Carlton Rewards members with a completed member profile and at least 18 years old or age of majority, as of date of entry. Void in all countries/regions not listed. Begins 3:00 p.m. ET on 10/11/18; ends 11:59 p.m. ET on 11/8/18. Odds of winning a Grand Prize are dependent on number of eligible entries received. One (1) Grand Prize of twenty-nine (29) 2-night stays at each of the 29 brands of $30,596.80USD maximum value (odds 1: 4,500,000); One hundred and seventy-four (174) 4-night stays of $3,060USD maximum value each (odds 1:26,000); Two million, four hundred and twenty-one thousand and five hundred (2,421,500) Point Wins of $180USD maximum value each (odds 1:2). For complete Official Rules, prize values and eligibility, visit www.Marriott.com/29Ways. Sponsor: Marriott International, Inc.

 

**A “stay” is defined as consecutive nights at the same hotel, regardless of check-in/check-out activity.

 

 

 

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10/4 UPDATE

 

Regrettably, the limited time game ‘29 Ways to Stay’ will not launch as planned today. We will provide an update as soon as possible. As a reminder, all members can start earning bonus points through the latest points promotion, MegaBonus in More Places, which runs until January 31, 2019. 

 

Plus, coming soon: Play for a chance to win a two-night stay at each of our 29 brands and more.

 

Now for the first time ever, you can earn bonus points at all 6,700 hotels across 29 brands with MegaBonus® in More Places. Register to earn 2,000 bonus points on every stay* of two or more nights and 1,000 bonus points per brand, starting with your second brand. And there’s no maximum earning limits.

 

Register by January 7, 2019. Stay between September 26, 2018, and January 31, 2019, at any of our participating hotels and resorts worldwide to earn. Book directly to get our lowest rates.

 

Plus, starting October 4, 2018 through November 1, 2018, you can play our 29 Ways to Stay game daily for a chance to win nights, bonus points and a grand prize of a two-night stay at each of our 29 brands.**

 

Register now >

 

*A 'stay' is defined as consecutive nights spent at the same hotel, regardless of check-in/check-out activity.

 

** Only Marriott Rewards, Starwood Preferred Guest and The Ritz-Carlton Rewards members from the fifty United States (including the District of Columbia and Puerto Rico), Argentina (excluding Mendoza, Neuquén, Río Negro, Salta and Tierra del Fuego), Canada, Chile, China, Costa Rica, Dominican Republic, France, Germany, Hong Kong, India, Japan, Korea, Mexico, Netherlands, Peru, South Africa and United Kingdom are eligible to win prizes. Must be 18+. Your member profile will determine where you are from so make sure your profile is completed. See Official Rules here

 

 

 

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communitymanagers

All together now.

Posted by communitymanagers Aug 21, 2018

Members,

 

Marriott Rewards, The Ritz-Carlton Rewards and SPG are now officially one program. The program names are sticking around until 2019, but you can now book, earn and redeem at more than 6,700 participating hotels across 29 brands worldwide,

 

Explore Our Combined Program
Enjoy new Elite benefits 
Earn points in more places 
See new ways to redeem

 

Plus, starting now, any member with both a Rewards and SPG account can now easily combine them into one single account login and profile. All your eligible stays will earn into one account. Even better, your combined Elite nights could add up to achieving the next Elite level right now.

 

To combine, all you need is your login for both accounts. Combining accounts must be done by you, the member, and will not happen automatically, even if you’ve previously linked your accounts. Combine and keep your Rewards number here.  

A lot has happened over the past few days, and we truly appreciate your patience. There are still a few known issues we’re working to resolve including:

For members whose accounts are still displaying incorrect Elite status, this issue should be corrected later today (August 21st).

For members whose accounts are still displaying incorrect Lifetime Elite status, we expect this issue to be resolved over the next week. However, while Lifetime Elite status may be displaying incorrectly, members’ current Elite status and benefits should be correct. As a reminder, SPG members who qualify for Lifetime Platinum Premier in 2018 will receive notice of their achievement in January 2019.

For members having issues other than those above, please contact us at https://www.marriott.com/marriott/contact.mi

 

We hope you enjoy all that one powerful program has to offer.

Members,

 

This past Saturday, new Travel Packages became available for purchase for members. At the same time, due to system capabilities, we initiated a month-long blackout on cancellations and modifications to existing Travel Package certificates. After pressure testing our new system over the weekend, we’re happy to relay that starting today, the blackout period is over.

 

In addition, members who purchased a Category 6, Category 8 or Tier 1-3 certificate prior to 8/18 are able to request a one-time exchange for a Travel Package one category lower. This process will cancel your current Travel Package, reissue a Travel Package one category lower and result in a refund of 30,000 points to your account. To submit a request, follow these steps:

  • Select “Packages - Deals” from the “Topic” drop-down menu
  • Submit your request

 

As a reminder, status.marriott.com will periodically have additional updates.

Members,

This weekend, we began the process of updating our systems to launch our new loyalty program.

At this time, we are excited to share that we have brought together all of our channels and members can now book all 6,700 hotels on Marriott.comSPG.com and corresponding apps.

Later today, we are planning to rollout Combine Accounts functionality in batches to members to ensure site stability and a seamless user experience. When you log in to your account and see the prompt, you can then manually combine your accounts to view joint activity and one point balance. Accounts can only be combined by you, the member. Even if you linked your Rewards and SPG accounts prior to this change, you still need to take the action to combine your accounts once it is available to you.

To combine your accounts, all you need is your login info for both accounts. Combine and keep your Rewards number here. Prefer to keep your new SPG number? Combine here

We are also aware of and are currently working to solve a few known issues impacting some members, particularly issues around status not displaying correctly.

As a reminder, status.marriott.com will periodically have additional updates.

 

8/20 Update

 

We are excited to announce that Account Combine functionality is now rolling out in batches to members through tomorrow. As a result, when members log in and see the prompt, they will now have the opportunity to combine their accounts.

On 8/18, our new Travel Package offering will launch along with our new loyalty program. After our loyalty programs become one, our new Travel Package award chart will go into effect and members will be able to book for packages at all 6,700 of our hotels.

If you currently have a Travel Package Certificate that’s not yet attached to a hotel reservation, you have the following options:

- If you know when you want to travel, make a new reservation or attach your certificate to an existing one prior to August 18, 2018.

- If you are still trying to plan that perfect trip, you can hold onto the certificate and will be able to add it to a reservation starting September 18, 2018.

Please note that you will not be able to modify your certificate for an existing reservation or attach it to a new one between August 18 and September 18, 2018. Please plan accordingly.

Do not hesitate to reach out with questions. We look forward to making this transition as smooth as possible.

 

8/18 Update

 

Members,

 

For members with existing Travel Packages (booked prior to today and not yet attached to a reservation), today we are able to share how they will convert within the newly unified program. Please see the full chart below.

 

No existing Travel Package certificate is losing value in terms of points and, with the new Free Night Award Chart that goes live today, 70% of our hotels either stayed at the same redemption rate threshold or moved down. As we structured the conversion chart, we considered the introduction of peak and off-peak redemption rates, which will be introduced in early 2019. This means that if you have an existing Category 9 certificate, which converts to Category 6 starting today, holders will still be able to attach the certificate to a stay when redemption rates within that category are at their highest.

 

Please let us know if you have any questions and we’ll do our best to answer.

 

Existing Travel Package category

How Travel Packages will convert starting today (8/18) 

Cat 1-5 (max 25K points)

Cat 1-4 (max 30K points)

Cat 6 (30K points)

Cat 1-4 (max 30K points)

Cat 7 (35K points)

Cat 5 (max 40K points)

Cat 8 (40K points)

Cat 5 (max 40K points)

Cat 9 (45K points)

Cat 6 (max 60K points) 

Tier 1-3 (max 50K points)

Cat 6 (max 60K points)

Tier 4-5 (max 70K points)

Cat 7 (max 70K points)

New loyalty benefits are on the way! As you know, our three loyalty programs will become one on August 18. We're working hard to ensure a smooth transition, and we wanted you to be aware of a few planned outages so that you can plan accordingly. These outages will impact Marriott.com, the Marriott and Ritz-Carlton mobile apps and our call centers.  

 

  • Starting tonight you may experience temporary disruptions logging into your Rewards account or using points. These outages are scheduled during the overnight hours Eastern Time (ET). These outages will not impact SPG.com or the SPG mobile app.  
  • Our systems will also be down much of August 18, starting in the early morning hours Eastern Time (ET), in an effort to launch your new program and member experience.

Thank you so much for your patience as we transition to one new program for you. For more information, visit members.marriott.com where you can explore the new program and benefits launching on August 18. Please feel free to share your feedback, and we’ll do our best to answer your questions.

As a valued United MileagePlus® Premier® member who is currently receiving complimentary Marriott Rewards® Gold Elite status through RewardsPlus, you’ll be elevated to Platinum Elite status on August 18, 2018 through January 2019, as a result of Marriott Rewards®, The Ritz-Carlton Rewards® and Starwood Preferred Guest® (SPG®) becoming one Loyalty Program.* Platinum Elite benefits will include lounge access (restrictions apply), 50% points bonus and more. Learn more about Platinum Elite benefits

 

Please note that there will be no change to the MileagePlus status offered to Marriott Rewards and SPG® members through RewardsPlus after August 18, 2018. Eligible members registered for RewardsPlus before or after August 18, 2018 will continue to receive MileagePlus Premier® Silver status through January 2019.

 

Starting on August 18, 2018, RewardsPlus offers members the following benefits:

 

Marriott Rewards, The Ritz-Carlton Rewards® and SPG® members receive:

  •      Complimentary Premier Silver status in MileagePlus (open to Platinum Premier Elite and Platinum Premier Elite with ambassador-level members, registration required**)
  •     10% more MileagePlus award miles when converting points into MileagePlus miles (open to all members, registration not required)
  •      10% more MileagePlus award miles when redeeming points for RewardsPlus Travel Packages (open to all members, registration not required)

 

United MileagePlus members receive:

  •      Complimentary Gold Elite status in Rewards and SPG (open to MileagePlus Premier Gold members and above, registration required***)
  •      Conversion of MileagePlus award miles into points at a 1:1 ratio (open to Premier Silver members and above, registration not required)
  •      10% more MileagePlus miles when converting points into MileagePlus miles (open to all members, registration not required)
  •      10% more MileagePlus miles when redeeming points for RewardsPlus Travel Packages (open to all members, registration not required)

 

*Marriott offers travelers a choice of three frequent travel programs: the Marriott Rewards® Program, The Ritz-Carlton Rewards Program and the Starwood Preferred Guest® Program. Effective August 18, 2018, the Marriott Rewards Program, The Ritz-Carlton Rewards Program, and the SPG Program will keep their separate names for the time being but will function as one program operating under the same terms and conditions.


**Platinum Premier Elite or Platinum Premier Elite with ambassador-level members can register for complimentary MileagePlus Premier Silver status at mrrewardsplus.com.

 

***Eligible MileagePlus members can register for complimentary Gold Elite status at united.com/rewardsplus. MileagePlus members, registered in RewardsPlus prior to August 18, 2018 and currently enjoying Marriott Rewards Gold Elite status, will receive the updated Platinum Elite status with Rewards and SPG through January 2019. In February 2019, all registered MileagePlus members who requalify for RewardsPlus for the next program year will receive the updated Gold Elite status benefits for a full calendar year with Rewards and SPG. To learn more about the updated Gold Elite status benefits, visit members.marriott.com.

 

 

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Say hello to your new featured Insider: o0o0o0o0o0o...points!

 

 

(Because mrwhipple13 prefers to keep his privacy, he has chosen to feature his well known and loved avatar as his photo!)

 

 

About Me: A continuous student of “Points & Miles University”, I used to view traveling as a “chore”.  There really wasn’t much of a desire to do so, but to change that, I began studying and reading and organizing ways to make it more fun rather than an excruciating task.  Fast forward – I’m exchanging trip destinations and ideas with several people regularly, have met people while on travel that have become very good friends as well as travel buddies, and somehow became the “go-to” person for a ton of family and friends (and their friends, and maybe even now - their friend’s friends) when it comes to several things “on the go”.  Exploring those conversations quickly ballooned into a new ‘dangerous’ fascination (I mean, how much money can you actually have to constantly travel and how fast can you generate points & miles before you have to repeat it!  Arghhh!).  So, I finally bit the bullet last year and joined Insiders, and do what I can to contribute to others reaching their (travel) goals as well!  

 

My Interests: Helping others, volunteering/community service, family & friends, traveling, sports, exercising, and yes, I’m also a collector of “things” – funny how a lot of us share that ‘habit’ – do we need rehab???

 

Favorite hotel: I don’t think I have a favorite Marriott/SPG hotel as there are many that I’ve enjoyed, but I will name a few and the reasons à The New York Marriott at the Brooklyn Bridge – stayed there several times, came back maybe 3-5 years later and one employee, Paul, greeted me by name & room preference as if I was just there last week; Renaissance Seattle Hotel – excellent service in an excellent location (except when you have to walk back UP the hill!); New York Edition – above and beyond service which prompted this “Spirit to Serve” post:  Spirit to Serve - The New York Edition; Marriott’s Aruba Surf Club – when I was there, power on the ENTIRE ISLAND was lost for about 6 hours & the Aruba Surf Club was the only resort in the “immediate” area that could cook food since they had outdoor grills - they were serving food for other resorts and other resorts brought their uncooked food to be cooked and hosted guests of other resorts to ensure anyone had a hot meal!  Excellent example of several people working together to improve the overall situation, which became an outdoor beach party!

 

Marriott/SPG hotel I’m looking forward to visiting:  Again, there are several, but the one that needs to be crossed of the list in the very near future is the St. Regis Maldives Vommuli Resort (there better be award availability when the new program launches!!!)

 

Favorite destination/Dream Destination:  Who really has just one???  There are so many, why place limits and restrictions??!!!  I have a list of several places to visit that I cross destinations off the list as I go!  The Maldives, Seychelles, Australia, and Bora Bora, to name a few…

 

Marriott has provided me with a ton of memories, and I’m looking forward to a ton more, so my main reason for even joining Insiders was to give back to the community, so if any post I’ve made has helped anyone, then my reason for joining was successful! communitymanagers, thanks for acknowledging mrwhipple13 – it is very much appreciated!

 

o0o0o0o0o0o...points!,

 

Thank you for all of the information and for the wonderful contributions you make to the site!

 

All the best,

The Community Managers

 

 

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We now know the exact date in August when SPG®, Marriott Rewards® and The Ritz-Carlton Rewards® will combine into one program – Saturday, August 18.
To help make this experience as smooth as possible for you, we wanted to share some key dates and important information.

 

Now Through August 17 --
· Free Night Awards: Be sure to check out the Free Night Award Chart we shared last month to decide if you want to redeem for your Free Nights before or after the new Chart takes effect on August 18.
· Account Linking for Status Match & Points Transfer: Since you’ll be able to combine your SPG and Rewards accounts starting August 18, the last date to link accounts for status match and points transfer will be August 17. Click here to link accounts.

Starting August 18 --
· One Program Live: SPG, Marriott Rewards and The Ritz-Carlton Rewards will become one program with new benefits and opportunities at more than 6,500 hotels across 29 brands. In the meantime, visit members.marriott.com for full program details and FAQs.
· Account Combine Available: If you have both a SPG and Rewards account, you’ll want to combine into one at SPG.com or Marriott.com. You’ll have to take this step even if you’ve already linked accounts. Once complete, all your points and nights will be added together, and you’ll have one profile and one account– and may even achieve new status when you add up all your Elite-night credits.
· New SPG.com and SPG App: SPG members will experience a new website and mobile app, with changes to design and user experience. Look for changes at SPG.com and updates in the app store.
· New SPG Number: All SPG members will receive a new 9-digit account number to align with the specifications of our new loyalty system. Members will receive the new number via email (starting August 19 for members opted in to email) or while logging in to SPG.com. Passwords will remain the same, unless a member elects to change it themselves.
· Planned Systems Outage: As we launch our new program, a temporary outage of all systems, sites and apps is planned for August 18 beginning early morning (U.S. Eastern Time). This means that for most of the day there will be time when bookings are not possible, your account is not accessible, account combine is not available, etc. Please plan accordingly and be a bit patient with us during this transition.

Hopefully you’ll find this information helpful, however please feel free to comment here with questions and suggestions and we’ll do our best to answer all of them.

 

Best Regards,

The Community Managers

 

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