2018 ended with me chasing up pointshorting problems on 3 of my final 4 stays and a repeated problem that has beset my entire Marriott membership has reached near epidemic proportions, this last 3 months far more stays are significantly pointshorted, or just plain missing, than post correctly. And I have to chase up Marriotts errors - if indeed they are errors, because let’s face it, pointshorting, if uncorrected has to be a MAJOR saving for hotels. So this year I’ve decided to keep a blog, here, of all instances of pointshorting and the efforts I make to remedy them.
This could be MRI’s quietest ever Blog, though I suspect not!
So 2018 ended with the Marriott Leeds pointshorting me 10,000 points on a pre-Christmas stay, which wasn’t completely rectified till mid January 2019. Can the new year begin on an optimistic note? Bearing in mind Marriotts IT managed to cancel all last years untaken Choice awards despite the fact that everyone has till 14 Jan of the following year to make their choices, I suspect not...
I checked out of the Marriott Worsley Park yesterday, asking for paper receipts for both of my 2 rooms. Will Marriott grasp the first opportunity of 2019 to riff me of points? Place your bets now, ladies and gentlemen!
And on 8 January the result came in:
Jan 4 to Jan 6 Marriott Worsley Park $435 net - 1,127 base points credited - Pointshorted by 5,640 points!
Thus the new year began as the old one ended. This consistency is NOT a good thing, Marriott.
UPDATED 17th JANUARY 2019
Jan 04 to Jan 06 Marriott Worsley Park $435 net - 1,127 base points credited - Pointshorted by 5,640 points!
Jan 10 to Jan 11 Marriott BexleyHeath - points, night credit and LNF bonus posted correctly
Jan 11 to Jan 12 Renaissance LHR - RUH-ROH! Not posted after 5 days, means unlikely to at all...
Awaiting the Ren LHR, a perennial pointshorting offender and not posting after 5 days generally means not posting at all. Strangely enough the LNF bonus posted yesterday, but no sign of the stay!