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starguy
Saw this on FT today. The Starwood representative posted today that "floater certificates" under the new combined SPG/Marriott program will be canceled. normanp what floater certificates? are these the categoriy 1-5 certificates SPG members earn for hitting 50 nights each year?  If so, does this means if we earn
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mr_rewardshoarder
It seems like the more status we earn, the more perks we expect to receive as is rightfully deserving of that status.  Take for example the Concierge Lounge (CL), a secluded refuge for the well-traveled elite filled with complementary food and drink (occasionally even alcoholic ones).  I certainly appreciate the
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hfl
What has happened to Marriott customer service??  It used to be I would call the Platinum Premier line and someone would quickly answer, say "Hi Mr. X" and solve my problem.  For the past three months it's been awful!!!  I call, a machine answers and gives me a 5 minute talk on Marriott rewards, then the worst voice recognition
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dcr022002
I'm tired of lousy Marriott service.  Over 20 years of loyal business and I feel I could walk into a Walmart and be treated better.  I have been on hold twice this week on the "Platinum" line, waiting over 10 minutes each time.   I sent an email to corporate on Tuesday, unbelievably got this response and still have not gotten a
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